Frameworx® Overview (eTOM, TAM, SID, Open APIs)

Establish your Telecommunication Reference Models foundation—understand the go-to standard for reducing cost, risk and time-to-market

Take a high level 360 degree tour of Frameworx, including the Business Process (eTOM), Information (SID), Application (TAM), and Integration Frameworks and associated topics. Get started on your path to understanding Frameworx and how it can be used for transformation and success in the digital economy.

The course:

  • is an essential first step in your training journey, providing the grounding you will need to go deeper into studying any of the frameworks or other training topics on offer
  • explains what the frameworks are, what they can do individually and together, and through case-studies demonstrates the value that other organizations have realized by using Frameworx
  • is new, improved and streamlined, presented in an easy to follow video format, with interactive quizzes to test your learning as you go along

Course Objectives

  • To explain why you should be using the suite of standards already adopted by 90% of the world’s largest service providers
  • To provide you with an understanding of how Frameworx can enable your business to operate more efficiently and be more agile
  • To prepare you for more in-depth training courses
  • To begin the path to TM Forum Career Certification (members only)

Who should attend? 

  • Anyone who will be taking further TM Forum training
  • Anyone involved in selecting, supporting or managing a support architecture
  • Anyone tasked with ensuring a support architecture delivers value to the business
  • Sales and marketing staff – to understand the benefits Frameworx can bring to your products
  • Managers who want to understand Frameworx principles to incorporate into transformation projects
  • Staff involved in procurement requests or responses for Frameworx compliant software

What will you learn?

  • Module 1 – Frameworx Introduction.
  • Module 2 to 5: Understand basic concepts of the Business Process Framework (eTOM), Information Framework (SID) Application Framework (TAM), Integration Framework and APIs.
  • Module 6: Metrics. Use the Performance Indicators (Metrics) developed by TM Forum to measure and monitor how well your support architecture is actually supporting the business.
  • Module 7: Mappings between the Frameworks
  • Module 8: TM Forum Strategic Projects

Course language: Arabic/ English. 


The standard list price for this course is LYD 3,800 per person. However, we are providing exclusive discounts, for a limited time (until December 31st, 2019):

  • For 1-10 people, the cost is LYD 3,000 per person.
  • After that, every extra person will receive the course at LYD 2,800.

Register Now

Or go back to the public training schedule here.

Pin It