Makman Technology Consulting (MTC) is a leading management consulting firm headquartered in Tallinn and Tripoli focusing mainly on capability and transformation consulting practice. What distinguishes Makmanians is the continuous pursuit of knowledge and self-actualization, carrying ourselves with the determination to not only deliver and achieve our customers’ sought-after results but to also unlock their talents and brilliant reserves, this puts us ahead of the wave where we operate. Makman Technology Consulting is the exclusive Certified Associate for TM Forum® in Libya and is a certified represntative of the TM Forum® in the entire Arab League. TM Forum® is the industry association driving digital business transformation of the communications industry, to support the digital transformation of the telecoms sector in MENA. MTC is the only partner to provide TM Forum®’s complete range of services to Libyan telecoms and technology companies.
Digital Maturity Model (DMM)
START YOUR DIGITAL TRANSFORMATION
CONFORM TO INDUSTRY STANDARDS
Learn how to more effectively approach digital transformation by leveraging the TM Forum Digital Maturity Model (DMM) and The GC Index ® framework. The objective is to prepare transformation facilitators who are involved in the implementation of digital transformation programs.This on-site training course provides TM Forum’s perspective on how to more effectively approach digital transformation by leveraging the TM Forum Digital Maturity Model (DMM) and The GC Index ® framework. The objective is to prepare transformation facilitators who are involved in the implementation of digital transformation programs.
Establish your Telecommunication Reference Models foundation—understand the go-to standard for reducing cost, risk and time-to-marketEstablish your Telecommunication Reference Models foundation—understand the go-to standard for reducing cost, risk and time-to-market. Take a high level 360 degree tour of Frameworx, including the Business Process (eTOM), Information (SID), Application (TAM), and Integration Frameworks and associated topics. Get started on your path to understanding Frameworx and how it can be used for transformation and success in the digital economy.
Fundamentals of Customer Centricity
LEARN HOW TO BECOME CUSTOMER-CENTERIC
Customer Experience Management
PROVIDE A BETTER CUSTOMER EXPERIENCE
Learn about TM Forum’s perspective on how to achieve Customer Centricity by leveraging the best practices developed by TM Forum members and the Frameworx suite of standards. You will learn about ways to measure customer experience including our industry-developed best practices such as the Xustomer Experience Management Maturity Model and Customer Experience Management Business Metrics
Learn about the the practical issues involved in implementing a Customer Centricity project and how to address them. This course brings you from the “What” to the “How”. In the Fundamentals of Customer Centricity course you will have learned the basic concepts of the subject and demonstrated how TM Forum Frameworx can help an organization to implement a more Customer Centric approach.
Our instructors are active specialists in their domains, focused and inspirational educators who are continuously involved in customer engagements, giving them an edge in their knowledge and industry exposure. The collective value delivered by our trainers is a result of in-depth experience in the oil and gas, telecom, and construction industries in Southern Africa, North Africa and Europe, in addition to running many training courses delivering to hundreds of participants in Libya, Tunisia and Turkey since the inception of Makman in 2016. So, regardless of your level of exposure, experience, the required delivery pace, or where the conversation in the training room goes, we will deliver the outcomes you need. Learn more about our instructors here.